This complaint procedure is adopted in accordance with chapter 392-190 WAC.
Complainant
Anyone may file a complaint against the district alleging that it has violated anti-discrimination laws. The person filing the complaint is referred to as the “complainant.â€
Formal Complaint
A formal complaint must be made in writing and describe the specific acts, conditions or circumstances alleged to violate anti-discrimination laws.
A complaint must be filed within one year of the occurrence, giving rise to the complaint. The deadline will not be imposed if the complainant is prevented from filing a complaint because the district:
A. Specifically misrepresented that it had resolved the problem forming the basis of the complaint or
B. Withheld information it was required to provide under chapter 392-190 WAC.
A complaint may be filed by mail, fax, email or hand delivery to any district or school administrator or to the compliance officer.
Informal Complaint
A complainant may bring an informal (e.g., oral) complaint to the district. If that occurs, the compliance officer or their designee will schedule a meeting to discuss the informal complaint and how to resolve the complainant’s concerns. Using this informal process does not limit the complainant’s right to file a formal complaint. Further, as part of this informal process, the district will notify the complainant in writing about their right to file a formal complaint. The notice will be in a language the complainant can understand, which may require language assistance in accordance with Title VI of the Civil Rights Act of 1964 for complainants with limited English proficiency.
Receiving a Formal Complaint
Any district or school administrator who receives a formal complaint will promptly notify the compliance officer. Once the compliance officer receives a complaint, they will do the following:
A. Provide the complainant with a copy of Policy 3210 and this procedure in a language they can understand, which may require language assistance in accordance with Title VI of the Civil Rights Act of 1964 for complainants with limited English proficiency.
B. Ensure that the district conducts a prompt and thorough investigation into the allegations in the complaint.
In lieu of investigating, the district and the complainant may agree to resolve the complaint. If the complaint is resolved, no further action is necessary.
Written Response to a Formal Complaint
After completing the investigation, the compliance officer or their designee will give the superintendent’s designee a full written report of the complaint and the investigation results.
The superintendent’s designee will issue a written response to the complainant within 30 calendar days after the district receives the formal complaint. The 30 day timeline can be extended if agreed to by the complainant or if exceptional circumstances related to the complaint require an extension. If an extension is needed, the district will notify the complainant in writing of the reasons for the extension and the anticipated response date. The notice will be in a language the complainant can understand, which may require language assistance in accordance with Title VI of the Civil Rights Act of 1964 for complainants with limited English proficiency.
The written response must include a summary of the results of the investigation; a finding as to whether the district failed to comply with anti-discrimination laws; notice to the complainant of their right to appeal, including where and to whom the appeal must be filed; and, if the district failed to comply with anti-discrimination laws, the corrective measure deemed necessary to correct the noncompliance. Any corrective measures must be instituted as expeditiously as possible but no later than 30 calendar days after the written response is issued unless otherwise agreed to by the complainant. The written response will be in a language the complainant can understand, which may require language assistance in accordance with Title VI of the Civil Rights Act of 1964 for complainants with limited English proficiency.
The district will send a copy of the written response to the Office of the Superintendent of Public Instruction (OSPI) when it sends the response to the complainant.
Appeal to the Superintendent
If a complainant disagrees with the designee’s written response, they may appeal to the superintendent. The appeal must be in writing and filed with the superintendent within 10 calendar days of receiving the written response.
The superintendent shall schedule a conference to commence by the 20th calendar day following the filing of the written notice of appeal, unless otherwise agreed to by the complainant and the superintendent or for good cause. The conference shall be attended by the complainant and the superintendent’s designee or at least one other representative of the district who is familiar with the allegations in the complaint.
The superintendent must issue a written appeal decision within 30 calendar days of receiving the appeal unless the complainant agrees otherwise. The appeal decision must include notice of the complainant’s right to file a complaint with OSPI under WAC 392-190-075. The district will send a copy of the appeal decision to OSPI.
The appeal decision will be in a language the complainant can understand, which may require language assistance in accordance with Title VI of the Civil Rights Act of 1964 for complainants with limited English proficiency.
Complaint to OSPI
If a complainant disagrees with the superintendent’s decision, or if the district fails to comply with this procedure, the complainant may file a complaint with OSPI.
A complaint must be received by OSPI on or before the 20th calendar day following the date upon which the complainant received the superintendent’s decision unless OPSI grants an extension for good cause.
Complaints may be submitted by mail, fax, email or hand delivery.
A complaint must be made in writing and include the following:
A. A description of the specific acts, conditions or circumstances alleged to violate applicable anti-discrimination laws.
B. The name and contact information, including address, of the complainant.
C. The name and address of the district subject to the complaint.
D. A copy of the district’s written response and appeal decision, if any; and
E. A proposed resolution of the complaint or relief requested. If the allegations regard a specific student, the complaint must also include the student’s name and address and the name of the school and school district the student attends. If the student is experiencing homelessness, the complaint should include contact information.
Upon receipt of a complaint, OSPI may initiate an investigation, which may include conducting an independent on-site review. OSPI may also investigate additional issues related to the complaint that were not included in the initial complaint or appeal to the superintendent.
Administrative Hearing
The complainant or the district may appeal OSPI’s written decision by filing a written notice of appeal with OPSI within 30 calendar days of receiving the decision. OSPI will conduct a formal administrative hearing in accordance with the Administrative Procedures Act, chapter 34.05 RCW.
Mediation
The district may offer mediation at any time during the complaint procedure. The purpose of mediation is to offer the complainant and the district an opportunity to resolve disputes and reach an acceptable agreement concerning the complaint using an impartial mediator. The parties may agree to extend the complaint procedure deadlines to pursue mediation.
Mediation is voluntary, requires the agreement of both parties and may be terminated by either party at any time. The mediator must be impartial, may not be an employee of the viding education or related services to a student who is involved in mediation and must not have a personal or professional conflict of interest. A person is not disqualified as a mediator solely because the district pays them to serve as a mediator.
If the parties resolve a dispute through mediation, they may execute a legally binding agreement that describes the resolution, states that all discussions that occurred during mediation will remain confidential and may not be used as evidence in any subsequent complaint, due process hearing or civil proceeding and is signed by the complainant and the district’s representative.
Recordkeeping
The compliance officer’s office will maintain documentation for each complaint received (e.g., the complaint, notices, the investigation report, the written response, the appeal decision, documentation of corrective measures, etc.) for six years.